Employee Engagement Discussion Paper Homework Help

Employee Engagement Discussion Paper Homework Help

 
A2. Employee Engagement (Objective 2)



2A.Review Questions:Chapter 1. The Measuring Stick



Instructions.  Prior to reading Chapter 1, respond to the following questions in Worksheet 2A.  Thenread Chapter 1 and review the videos for Objective 2.  Record the answer supported by the book or videosin Column 2.  Write your explanation in Column 3.







1. The best way to ensure financial stability in organizations is to:     a. provide the best, modern up-to-date facilities.         b. hire and retain the best employees.


2. Of the two, the greater cause of organizational failures is     a. inability to measure critically important items.     b. excessive employee turnover caused by low wages. 


3. The book refers to “intellectual capital” as     a. a firm’s patents and copyrights.        b. knowledge that employees have in their heads.


4. The most effective leaders focus on measuring     a. practically everything.                         b. a few big-picture items. 


5. Of the two, which is the more accurate measure of leadership success?     a. Employees strongly agree with, “I have a best friend at work.”     b. Employees strongly agree with, “My company offers effective financial incentives.”


6. Which of the following is more likely to correlate with company profitability?     a. Employees strongly agree with, “My company sells high-quality products.”     b. Employees strongly agree with, “I have the opportunity to do what I do best every day.”


7. Of the two, which is more highly correlated with an organization’s success?     a. Employees strongly agree with, “In the past seven days, I’ve received praise at work.”     b. Employees strongly agree with, “At work, my opinions seem to count.”


8.  Which is the more likely reason why a high-performing employee might quit a company?     a. The employee was offered a much higher salary at another company.     b. The employee did not have a good relationship with the manager.


9. When employees are new, which is more important?     a. Ensure that they have the materials and equipment needed to do the work right.     b. A company mission that makes them feel like their job is important.


10. Which is more likely to result in highly satisfied employees at work?     a. Opportunities to earn good pay and be promoted.     b. The job fit between the employee’s abilities and the work itself.







2B. How to Engage Harold



You are responsible for leading a team of nine individuals.  During the last several months, most have produced good work on schedule.  Harold, who has been on your team for nine months, works slower than you would like and has missed several deadlines.  The quality of Harold’s work is OK—not great.  Harold’s performance has caused frustration among other team members.



Harold has been trained and you have personally coached him on five or six occasions.  When confronted about his missed deadlines, Harold usually has excuses such as:  “Others keep adding to the scope of my assignments,” “Internal customers are taking a lot of my time,” and “The bugs in our new data collection software are causing problems.”  You are aware of these issues, but you doubt that they are the real cause of Harold’s performance problems.   



Consider the following actions for dealing with Harold.



A. I would break Harold’s tasks into components and identify how much he needed to complete each day.  I would prepare a checklist for Harold and ask him to give me daily status reports on his progress.



B. In our weekly team meetings, I would list the status of all members’ projects and recognize those who deliver quality, on-time work.  If Harold should improve, I would recognize any improvements, no matter how small.



C. I would be patient with Harold and ask him what he needed from me to ensure his compliance with the deadlines. 



D. I would professionally explain to Harold that his current performance is below expectations.  I would remind him that he has been trained and coached; failure to improve could lead to consequences.



Instructions.  Next week,you have thirty minutesto deal with Harold’s issues.  In Column 2 of Worksheet 2B, prorate your time by allocating 30 minutes among the four actions.   Explain why you allocated, or did not allocate time to each action, in Column 3.




2C.  Discussion:  Engagement



Instructions.  Record your responses in Worksheet 2C.  Support your answer to Discussion Question 1 with an example from your personal experience.  Support answers to Questions 2 through 5 with a web source and include in blue the web address.   



1.  Select a blog from the site:  http://usefulleader.com.  List the title of the blog and record “yes” or “no” to indicate your agreement or disagreement.  Describe an example from your experience that supports your response.



2. Salary and benefits are more important than the job itself for increasing employee engagement. 



a. true                                                       b. false



3. Younger employees (Generation Z, Millennials) are generally less engaged in work than older employees (baby boomers, Generation X).



1. true                                                 b. false



4. Employees who work remotely fulltime are less engaged than in-person employees. 



a. true                                                       b. false



5. Most high-performing employees who quit their jobs do so to:



a. accept a better offer from another company    b. to get away from their boss. 



Worksheet 2A. Review Questions: Chapter 1



Instructions.  Prior to studying the book and viewing the videos, record your answers in Column 1.  Then refer to the book and videos and record the book- or video-supported answers in Column 2.Write a brief explanation in Column 3, by paraphrasingmaterial from the bookand/or videos, to explain your Column 2 answers.  You may expand the cells.







1
2
3. Book/Video Explanation


 
 
1.


 
 
2.


 
 
3.


 
 
Etc.


 
  How many answers were the same for both columns?







Worksheet 2B.  Case: Engage Harold



Instructions.  In Column 2, allocate the time you would spend on each action.  In Column 3, explain the reason for your allocations.  You may expand the cells.







1
2. Time
3.  Explain


A
   
 


B
   
 


C
   
 


D
   
 







Worksheet 2C.  Discussion:  Engagement



Instructions.  Report, in Column 1, whether you agree (A) or disagree (D) with the blog.  In Column 2, include the blog title and a brief summary of a personal experience to justify your agreement/disagreement.



For Numbers 2-5, record your answer in Column 1.  Use Column 2 to summarize your justification based on a web source.  Insert the web address in blue.  You may expand the cells.







1
2. Justification: Experience/Web Sources


 
1. Blog title:   


 
2.


 
3.


 
Etc.







1. Submit all worksheets in one word.doc file.



2. Please delete all copy of the instructions, case and discussion questions before submitting.